Suzanne is Managing Director of BTS Boston, and Founder of Bates, a BTS company. She is an internationally recognized thought leader in communicative leadership, and the author of four bestselling business books with McGraw Hill including Speak Like a CEO and All the Leader You Can Be. After a 20+ year career as an award winning television journalist, Suzanne founded Bates in 2000 with a mission to help leaders shape the world by engaging, aligning, and inspiring people to act. In 2013, Suzanne and her team developed and launched the Bates ExPITM, the first research-based, scientifically validated assessment to measure executive presence. She and her team also developed the Leadership Team Performance Index (LTPITM), a groundbreaking model of team performance. She is a sought after speaker and has been featured on the TODAY Show and in the Wall St. Journal, Fortune Magazine, Fast Company, Forbes Magazine, and The Huffington Post, among other publications.