(last updated November 25, 2015)

Terms of Use

Welcome to Bates Communications (“Bates”).  The www.Bates-communications.com/ website (the “Site”) is comprised of various web pages and resources operated by Bates and is offered to you conditioned on your acceptance without modification of the terms, conditions and notices contained herein (the “Terms”). Your use of the Site constitutes that you agree that you are 13 or older and agree to all such Terms.

Bates reserves the right to change, modify, add, or delete portions of this Terms at any time. We will provide notice of such changes by posting the updated Terms on our Site and changing the “last updated” date listed above.

Proprietary Rights

  1. Content

All Site materials, including, without limitation, the Bates’ logo, design, text, graphics, other files, and the selection and arrangement thereof (collectively, “Content”) are the proprietary property of Bates or its affiliates or licensors.

You may electronically copy and print to hard copy portions of this Site for the sole purpose of using materials it contains for informational and non-commercial, personal use only, provided you keep all copyright or other proprietary notices intact. Any other use of Content, including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, display, or performance, without the prior written permission of Bates, is strictly prohibited.

  1. Trademarks and IP

“Bates,” “Bates Communications,” “Bates ExPI”, and “Bates Presence and Influence Index” and other trademarks on this Site are trademarks of Bates and may not be copied, imitated or used, in whole or in part, without the prior written permission of Bates.  In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Bates, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Bates. Bates might have other patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in any Web pages, and any software part of the Site. Except to the extent we may have granted you licenses to certain intellectual property in this Notice, our providing you with such Web pages or any software does not give you any license to our intellectual property. Any rights not expressly granted herein are reserved.


This Site and the content available on it are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, and you agree us of this Site and/or its Content is at your sole risk.

Bates does not represent or warrant materials on the site are accurate, complete, reliable, current, or error-free. Bates makes no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products,  services and related graphics contained on the site for any purpose.

To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Bates hereby disclaims all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

Bates does not represent or warrant this site or its server(s) are free of viruses or other harmful components. Bates reserves the right to change any and all Content contained on this Site at any time without notice.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Bates or any of their officers, directors, employees, agents, or suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics, obtained through the Site, or otherwise arising out of the use of the Site, whether based on contract, tort, negligence, strict liability or otherwise, even if Bates has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitations of liability for consequential or incidental damages, the above limitation may not apply to you if you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.

Bates is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or redemption to be received by Bates on account of technical problems or traffic congestion online or on the Internet or at any Site, or any combination thereof including any injury or damage to entrant's or any other person’s computer related to or resulting from downloading any materials consistent with use of Bates.


You agree to defend, indemnify and hold harmless Bates, its affiliates, and all of their officers, directors, agents, suppliers, and licensors from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.


Bates reserves the right, without notice and in its sole discretion at any time, to terminate your license to use this Site, to block or prevent future access to and use of this Site, and to remove and discard any Material and Submissions.


Privacy Policy

Bates understands that your privacy is important to you and it is important to us, too. Bates is strongly committed to protecting your privacy and the personal information that you may provide to Bates as you access and use the materials on http://www.Bates-communications.com (the "Site"). To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

When you supply any personal information to Bates, we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it, and tell you if we want to pass the information on to anyone else.  In addition to the personal information that you may provide to Bates as you access and use the materials on the Site, information that you submit to Bates in response to an email request for information or other outreach from Bates, or through Bates’ employment application processes, will also be treated in accordance with this Privacy Policy.

In this written Privacy Policy, Bates describes the scope and breadth of our commitment to privacy. Bates may, in its discretion, amend this Privacy Policy from time to time. Any material changes to our policy will be reflected on this page, so that you remain informed about the information we collect and how we use it. By exploring and using this Site, and by submitting information to Bates, you agree to Bates’ use of such information as described in this Policy.

In general, any information you provide to Bates will only be used by us. We use the information to supply you with our newsletter, event announcements, and occasional surveys or news.

Your data will never be supplied to anyone outside the company except to our data collection platform vendors, unless we are obliged or permitted by law to disclose it. We will never sell or share our members' e-mail addresses.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate procedures to safeguard and secure the information we collect online.

Information That We Collect, and How We Use It

Bates collects information from our users when they create their account for this Site, when they request copies of publications, seek additional information regarding our services or employment opportunities, or register for conferences and other Bates -sponsored events. Some of Bates’ registration, enrollment, account setup and other forms may ask users to give us contact information, unique personal identifiers, financial information, subject areas of interest and/or demographic information. We may use this data to tailor the visitor's experience at our Site or, if applicable, to assess candidacy and qualifications for employment with Bates. We sometimes aggregate demographic information, and the types of systems and browsers of users for internal purposes, so that we may better understand the user population of our Site, identify subject areas of interest, and determine whether the Site is designed to work with the computer settings of a majority of our visitors.

Any personal information that you provide, such as your name, address, e-mail address, phone number, subject areas of interest, etc., allows Bates to inform you about updates to the service and to notify you about other products and services offered by Bates that may be of interest to you.

We will not sell, share, or rent or otherwise make available any of that information to other parties, except that we may disclose the information to third parties who perform services on our behalf and have a need to access the information in connection with those services.

Individuals that subscribe to e-mail newsletters are given the opportunity to opt-out of promotions, news, and information at the time of sign up. Bates also provides users the opportunity to opt-out of receiving communications from us at the points where we request information. You may also feel free to contact us as indicated below.

E-Mail Addresses

We may collect the e-mail addresses at the point of subscription, of users who wish to receive e-mail notification of publications and press releases in identified subject areas of interest, and of those who send us e-mail messages or express interest regarding our services or employment opportunities, or register for conferences and other Bates-sponsored events. We will not, however, share any e-mail addresses with any third party or send unsolicited e-mail to any of the addresses we collect, except in very limited circumstances as set forth in this policy.


When you use our sites, Bates will assign cookie files (“cookies”) to you, which are a small amount of information we send to your web browser. Cookies enable the computers operating our websites to differentiate between visitors and to track the patterns of activities engaged in by different visitors. By tracking such activities, the computers operating our websites can recognize a visitor and customize certain features for that visitor. We may also use aggregated, non-identifiable information regarding persons who visit our site in order to learn more about the use of the site and how we can improve it.

You may be able to modify your browser preferences to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose not to accept cookies, you may not be able to use those functions of the websites that require registration.

We may also receive IP addresses in the normal course of the operation of our website. An IP address is a number assigned to you by your Internet service provider so you can access the Internet. Although we do receive IP addresses, we do not use them to identify you personally or disclose them to others.

This Site may also use Google Analytics, a web analytics service provided by Google, Inc. ("Google") and/or a web analytics service provided by HubSpot, Inc. (“HubSpot”). Both tools use cookies to help the web team analyze how users use the site. The information generated by the cookies about your use of the Site (including your IP address) will be transmitted to and stored by Google and HubSpot under their privacy policies:

  • HubSpot: http://legal.hubspot.com/privacy-policy
  • Google: http://www.google.com/intl/en/analytics/privacyoverview.html

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of your information by Google and HubSpot in the manner and for the purposes set out above.

Privacy and Assessment Data

As part of its offerings, Bates implements assessment projects/service offerings on behalf of its clients. Bates’ clients, their employees, and others participating in assessment projects are directed to Bates-controlled websites through methods including email or print invitations.

  • Organizational assessment data is typically summarized in aggregate form by group(s). Bates and its clients have agreed to certain reporting metrics; Bates reserves the rights to use organizational demographic data to report results for varied groups/subgroups to better understand results and gain insight.
  • Individual multi-rater assessment data is typically summarized e.g., by each category of respondents.

  • Choice: Bates acts as a data collector and/or data processor on behalf of its clients. Bates does not disclose any personal data, whether collected through its websites or transferred directly to it from clients, to any third party except as required by law, as authorized by clients or to those working on behalf of Bates. Bates does not collect sensitive personal data (i.e., information about medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or the commission or alleged commission of any offense).
  • Security: Bates has in place technological and operational security processes designed to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorized employees and contractors will have access to any data provided by you, and that access is limited by need. Each employee or contractor having access to any personally-identifiable information is obligated to maintain its confidentiality.
  • Data Integrity: Bates takes reasonable steps to insure that: (a) its use of personal data is consistent/compatible with the purpose for which it was intended and (b) data is reliable for its intended use, accurate, complete, and current. Bates is not responsible for verifying the integrity of transferred, client-provided personal data; Bates relies on its clients for the accuracy of the data provided.

Compliance With Law

Bates complies with all applicable privacy laws and regulations. Bates may be compelled to surrender personal user or customer information to legal authorities without express user consent if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules and regulations of any nation, state or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of this Site or a violation of any restrictions on use of materials provided in or through this Site, we may disclose personal user information to our affected business partners or legal authorities.

Change and/or Delete Information

You may access, correct, update, and/or delete as the case may be, any personally-identifiable information that you submit to Bates through this Site or through other means. To do so, please either follow instructions on the page of the Site on which you have provided such information or subscribed or registered or contact us.


Bates understands the importance of protecting children's privacy, particularly in their online interactions. This website is not designed for and does not intentionally target or solicit to children 18 years of age and younger.

Contact Us

If you have any questions about this privacy policy, or Bates’ collection and use of information, please contact us at:

Bates Communications Inc.

40 Walnut Street, Suite 302

Wellesley, MA 02481

Tel: 800-908-8239  | info@bates-communications.com

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